Thanks to Pitney Bowes, “Harrods can now sell to people in China and Korea, and Ugg Boots can sell to Americans,” she says.Ĭannon joined Newgistics in 2016 as its senior manager for its industrial engineering fulfillment services. The company, which works with more than 250 retailers, helps its clients deliver products to 220 countries. Carol Wallace, who manages media relations for Pitney Bowes, notes that these include cross-border e-commerce capabilities. Newgistics has grown even stronger after being acquired by mailing and shipping leader Pitney Bowes, which has many complementary services. “They wanted to create an experience that was end-to-end service for their customers,” she says, adding that Newgistics ultimately acquired a fulfillment company that enabled it to store customers’ inventory and perform pick, pack and ship services. The company later moved into forward transportation. “After that, they said, ‘If we are going to have Smart return labels and a returns transportation network, let’s do the forward logistics,’” Cannon says, adding that the company also began processing returns. Newgistics started operations in 1999 as the creator of the SmartLabel for returns. “We’re definitely a leader in the industry with a complete, total end-to-end solution.” “ helping them understand what they need to grow their business,” she says. Newgistics also offers its clients information about trends as well as other data. “We’re also able to put back into stock in our facility for reorder or fulfillment later,” Cannon says. “When the returns come back into the facility, Newgistics actually opens the box up,” she describes.Īfter the company confirms that the returned items are in the box, it fulfills the refund so the end user can buy more products from the Newgistics client. But the company also is thorough when it comes to returns.Įnd users do not have to wait until the parcel reaches Newgistics’ clients to get their refunds. She explains that Newgistics covers the complete shopping experience for its brands, from the time an end user orders a product to when it lands on their front door. “We have an offering that most other companies don’t have,” Director of Operations and Engineering Stephanie Cannon declares. Newgistics, which was acquired by Pitney Bowes last year, does both.īased in Austin, Texas, Newgistics provides brands with digital commerce, fulfillment, shipping and return services. Some companies focus on the experiences customers have before they make purchases, but what happens afterward can be just as important. Newgistics provides an end-to-end solution for its clients.īy Alan Dorich, Senior Editor at Knighthouse Media